Maturity Self-Assessment Tool

• Purpose of this tool

  A maturity model helps organizations understand and track their progress toward reaching their goals. It shows what success looks like, highlights strengths and helps find areas for improvement.

  For workplace accommodation for employees with disabilities, maturity means using the key success factors to create a best-in-class workplace accommodation service delivery model in your department. Over time, departments and agencies have made progress in delivering workplace accommodation to employees with disabilities, but all departments are at different stages of maturity.

  This tool has questions that will help you assess where your department or agency stands in relation to each key success factor (KSF) stated in the Maturity Model for a Best-in-Class Workplace Accommodation Service Delivery Model (Maturity Model).

  Who is this tool for?

  • Senior leadership
  • Human resource practitioners
  • Service enabler practitioners

• Privacy statement

  Important: We do not collect any personal or identifiable information through this questionnaire.

• Accessibility statement

  The Word and HTML versions of this self-assessment tool are fully accessible. The saved PDF has limitations—its purpose is to print or to save for reference.

• How to use this tool

  1. Answer the questions in this questionnaire to assess your department or agency’s workplace accommodation services.
     • If you answer "Yes" to the questions, your organization is likely more mature in that area.
     • If you answer "No" or "Partly", you will likely need to take action.
     • If you are unsure how to answer, refer to the Maturity Model, to get a better understanding of the key success factor relating to that question before answering it.
  2. Once completed, save or print the questionnaire.
     • Use this questionnaire to brief your senior management and establish a strategy.
  3. The completed questionnaire will refer you to specific sections in the Maturity Model document where you can find information on how to put in place a particular key success factor, so you can think about how to develop and implement your strategy.

Questionnaire