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Government of Canada / Gouvernement du Canada

Name of Web application

Better Accomodation Project (BAP)

Maturity Self-Assessment Tool

Better Accomodation Project Banner

Questionnaire

Key success factor 1 — Adopt and promote a clear approach to workplace accommodation service delivery for employees with disabilities

Key success factor 1.1 — Proactively make information about workplace accommodation easily available

Does your department or agency have an intranet site that is easy to find and includes clear information about the workplace accommodation process for employees with disabilities?

Key success factor 1.2 — Enable timely and collaborative workplace accommodation practices

Does your organization enable managers and employees with disabilities to work collaboratively and take timely action when they have the authority to do so?

Key success factor 1.3 — Establish a central service point for employees with disabilities to easily make workplace accommodation requests

Does your organization have a centre of expertise for workplace accommodation requests for employees with disabilities, separate from labour relation services?

Key success factor 2 — Develop and maintain expertise in workplace barriers and solutions

Key success factor 2.1 — Establish expertise and skills internally to deliver an end-to-end service

Does your department or agency have or use the expertise and skills internally (or through a partner department) to deliver end-to-end workplace accomodation services to employees with disabilities?

Key success factor 2.2 — Obtain additional information and expertise when needed

Does your department or agency use the services of external experts, if needed, to facilitate the collaborative process of determining workplace accommodation solutions and addressing barriers for employees with disabilities?

Key success factor 3 — Use verified solutions

Key success factor 3.1 — Create a list of workplace accommodation solutions approved for use by employees with disabilities

Does your department or agency use an inventory of solutions to quickly address the most common barriers encountered in the workplace?

Key success factor 3.2 — Use standing offers, supply arrangements or acquisition cards to purchase high-demand workplace accommodation solutions

Does your department or agency use supply arrangements, standing offers and acquisition cards to obtain workplace accommodation solutions quickly?

Key success factor 3.3 — Allow employees with disabilities to try out solutions

Does your department or agency use or have access to a lending library to allow employees with disabilities to quickly access and test adaptive technology and equipment?

Key success factor 4 — Design an effective service delivery approach

Key success factor 4.1 — Implement an end-to-end case management approach

Does your department or agency have a case management approach that promotes a consistent and collaborative process for employees with disabilities and their managers, from intake through to delivery of the workplace accommodation solutions?

Key success factor 4.2 — Develop a coordination mechanism

Does your department or agency apply a turnkey service delivery model to implement workplace accommodation solutions for employees with disabilities?

Key success factor 4.3 — Use a centralized budget to purchase workplace accommodations solutions

Does your department or agency have a centralized budget to purchase approved workplace accommodation solutions?

Key success factor 5 — Ensure continuous improvements to workplace accommodation service delivery for employees with disabilities

Key success factor 5.1 — Track and report on data to drive service improvements

5.1a Does your department or agency collect and track data on workplace accommodation service delivery for employees with disabilities and have a process to ensure continuous improvement?
5.1b Does your department or agency have an effective way to consider and act on the feedback related to workplace accommodation solutions that is provided by employees with disabilities, including through: the feedback mechanism that is required by the Accessible Canada Regulations; and surveys, such as the Public Service Employee Survey?

Key success factor 5.2 — Develop, implement and monitor progress on meeting service standards

Does your department or agency have service standards for workplace accommodation service delivery?

Key success factor 6 — Build and maintain a culture of belonging that supports workplace accommodation

Key success factor 6.1 — Mandate training on accessibility and disability inclusion for all employees

Does your department or agency have mandatory training on disability inclusion for all staff, including leadership?

Key success factor 6.2 — Provide targeted training for employees who deliver workplace accommodation services, including managers

Does your department or agency have training and information on the workplace accommodation process and procedures that is tailored for managers and service enablers?

Key success factor 6.3 — Take a “Nothing without us” approach

Does your department or agency seek input and feedback on workplace accommodation solutions from employees with disabilities?

Key success factor 7 — Establish and clearly communicate who is responsible for workplace accommodation in your organization

Key success factor 7.1 — Identify a single executive to oversee the delivery of the end-to-end workplace accommodation process

Does your department or agency have a single executive in charge of the end-to-end delivery of workplace accommodation services?

Key success factor 7.2 — Make executives responsible for service enabler functions accountable for their areas and promote their collaboration with the executive in charge of the overall workplace accommodation service delivery process

Does your department or agency have clear accountability for workplace accommodation for all executives responsible for service enabler functions? Does your department or agency promote their collaboration with the executive in charge of the workplace accommodation service delivery process for employees with disabilities?

Key success factor 7.3 — Adopt a clear and transparent accountability framework for senior leaders in your organization

Does your department or agency have an accountability framework for senior leaders to champion accessibility and embed an “inclusion by design” approach at departmental executive governance tables?